Emotional Wellbeing and Mental Health System Navigator

Getting the right support shouldn’t be complicated. This role is about making sure it isn’t.

As an Emotional Wellbeing and Mental Health System Navigator, you’ll be based within the Family Help front door in our Coventry Shine service, working as part of a multidisciplinary team to help people access the right support, at the right time, in the right place.

A big part of the role is helping people make sense of what can be a complex system, so they can get to the right support without being passed around or left waiting without answers. This includes reviewing referrals, understanding what’s going on, and guiding children, young people and families towards support that fits their needs.

It’s a new role, so you won’t just be stepping into something already set. You’ll help shape how it works, working closely with partners across health, education, social care and the community to make things more joined up and easier to navigate.

Building trust is a big part of it. You’ll have honest conversations, offer guidance, and step in where people need someone to advocate for them. You’ll be part of wider conversations across services, sharing insight, spotting where things are not working, and helping improve how support is delivered.

It’s busy, and at times complex, but it’s the kind of role where you can genuinely help things move in the right direction.

If you don’t just want to inherit a role but help define it, this is your opportunity to shape something that’s still growing.

You care about children, young people and families getting the right support at the right time, and want to help make that happen.

You listen well, build trust, and approach situations with empathy and curiosity. You stay calm when things are complex and focus on solutions.

To be successful in this role, you will have:

• Experience working with children, young people and families in a health, education, social care or community setting
• Experience supporting individuals with emotional wellbeing or mental health needs
• Experience working across services or with other professionals
• Confidence in signposting or navigating support
• A good understanding of emotional wellbeing and mental health needs in young people
• Knowledge of safeguarding, confidentiality and information sharing
• Strong communication skills and the ability to build relationships
• The ability to manage competing priorities in a busy environment

Desirable experience includes early help or CAMHS services, service improvement work, or knowledge of Coventry pathways. Training in trauma informed practice or motivational interviewing would support you but is not essential.

What matters most is your approach. If you are thoughtful, resilient and collaborative, and want to improve how support works across a system, you’ll find real purpose here.

Are you ready to bring clarity, build connections and shape how support works day to day? If this feels like a good fit, we’d like to hear from you.

Compass is committed to safeguarding children, young people and vulnerable adults. Established for over 30 years, Compass is a national charity which works in communities across the UK providing services spanning substance misuse treatment and rehabilitation, early interventions for vulnerable young people, school-aged health programmes and associated prevention as well as treatment and health promotion initiatives.

All Compass posts are subject to appropriate level DBS checks.

We positively encourage applications from all members of the community, regardless of gender, race, faith, disability, age, or sexual orientation, and encourage applications from people who have experiences in life which enrich skills and empathy. This is part of our commitment to equality and developing a truly inclusive and representative workforce.

We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post.

Benefits

We offer a range of benefits including:

• 27 days holiday + bank holidays, rising to 32 days over time (pro rata)
• Life assurance at 2 x basic salary
• Competitive contributory pension scheme
• 24/7 Employee Assistance Programme and OH service
• Enhanced sick pay
• Excellent learning & development opportunities and career progression
• Annual salary review

Help us to make a positive change to the lives of children and young people!