Duty Coordinator

Take the next step in your career and help shape a responsive, high quality mental health support service for children and young people.

As a Duty Coordinator, you will play a central role in the day to day running of the duty system within our Mental Health Support Teams and Early Intervention and Targeted Support Service. You will provide oversight of incoming referrals, support clinical and safeguarding decision making, and ensure timely progression through care pathways.

Working closely with the Operations Manager and wider clinical team, you will guide practitioners in risk assessment, safety planning and effective decision making. You will help manage demand, monitor performance against key targets, and ensure that children, young people and families receive the right support at the right time.

This is a varied and impactful role where you will collaborate with education settings, partner agencies and internal teams. You will also contribute to service development, quality improvement and innovative ways of working, ensuring the service continues to evolve and meet local needs.

You will be a confident and experienced practitioner with a strong understanding of mental health support for children and young people, including safeguarding and risk management.

We are looking for someone who:

• Has experience in mental health, early intervention or a related field (e.g. EMHP, CWP, nursing, social work, occupational therapy)
• Demonstrates sound clinical judgement and decision making
• Is confident supporting and guiding others in practice
• Has experience working with risk assessment and safety planning
• Can manage competing priorities in a fast-paced environment
• Communicates clearly and builds effective relationships with partners
• Understands referral pathways and thresholds for support

It would be helpful but not essential if you have experience in service development, performance monitoring or working within a duty or triage system.

Ready to take on a meaningful role where you can make a real impact? Apply today and support better outcomes for children and young people.

Compass is committed to safeguarding children, young people & vulnerable adults. Established for over 30 years, Compass is a national charity which works in communities across the UK providing services spanning substance misuse treatment & rehabilitation, early interventions for vulnerable young people, school-aged health programmes & associated prevention as well as treatment & health promotion initiatives.

All Compass posts are subject to appropriate level DBS checks.

We positively encourage applications from all members of the community, regardless of gender, race, faith, disability, age, or sexual orientation, & encourage applications from people who have experiences in life which enrich skills & empathy. This is part of our commitment to equality & developing a truly inclusive & representative workforce.

We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post.

Benefits

We offer a range of benefits including:

• 27 days holiday + bank holidays, rising to 32 days over time (pro rata)
• Life assurance at 2 x basic salary
• Competitive contributory pension scheme
• 24/7 Employee Assistance Programme and OH service
• Enhanced sick pay
• Excellent learning & development opportunities & career progression
• Annual salary review

Help us to make a positive change to the lives of children and young people!